Refund Policy
Last updated: July 18, 2026
Payments and refunds are handled by Paddle. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and refunds are issued by Paddle to your original payment method.
14-day guarantee
If Viz isn't right for you, contact us within 14 days of your first purchase of any paid plan and we'll refund it in full.
Renewals
Renewal charges are generally non-refundable. If you were charged for a renewal you didn't want, contact us within 7 days of the charge - if the service wasn't used in the new billing period, we'll refund it.
How to request a refund
Email shikhar@sortcamp.com from your account email with the order number from your Paddle receipt, or reply directly to the Paddle receipt email. Refunds typically arrive within 5-10 business days.
Canceling is separate from refunds
You can cancel anytime from your dashboard; your plan stays active until the end of the period you've paid for, and no further charges occur. Canceling does not by itself trigger a refund.
Nothing in this policy limits any non-waivable statutory rights you have in your country, or your rights under Paddle's Buyer Terms (paddle.com/legal/checkout-buyer-terms).